My take on it is that this difference in cost is actually the handset
subsidy. The telco wants to recoup its subsidy by keeping you 'hooked' for
a set period of time whereby you will spend money. Although the same
company, different departments (imode and normal) probably don't talk to
each other... resulting in a bad customer experience for you...
From: M. David [mailto:davidm1_at_hotmail.com]
Sent: Thursday, July 06, 2000 11:58 AM
Subject: (keitai-l) Re: Changing to i-mode - 4 weeks required?
This has to do with the relationship between the shop and the telco. Most
telco's pay the shops around 30,000yen when a customer signs up in addition
to a piece of the customers usage fees. However, if the customer cancels the
service within a certain periood ( i thought 3 mos.) the phone shop has to
give the sign up fee back to the telco. You probably signed something which
said that if you canceled within a certain period youd have to pay the
In your case it seems a wash, as long as you buy the new phone from the same
place as your old phone. Then its just bad customer service. Otherwise,
theres a bit of Yen being lost.
>This isn't technical or marketing related, but here goes. What
>is the reason for NTT requiring you to have had your non-imode
>cellphone for at least 4 weeks if you want to switch to i-mode?
>I finally bought an i-mode phone last. The shop clerk asked me
>(and was asked by NTT on the phone) if I had had my phone for
>over a month. I was asked the same thing by an NTT DoCoMo
>store clerk two months ago when I tried to buy an i-mode phone.
>If I hadn't used my current phone for more than 4 weeks, the price
>would go from 10,000 yen to 40,000 yen.
>Is this just NTT's way of trying slowing down the pace of current
>users switching off to i-mode?
>Thanks in advance,
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Received on Thu Jul 6 08:33:45 2000