On Wed, 13 Aug 2003, Philip Sidel wrote:
> Wells Fargo shut down their wireless site in the US, because of a
> lack of customer interest, while their online site remains best in
> class. Obviously, the increases in customer loyalty, satisfaction,
> etc... didn't offset the costs of development and maintenance, and the
> project got shut down...
I don't see this as obvious at all. I have *never* seen a business
that's been completely rational in all of its decisions, and especially
in IT, I've seen a lot of projects that have continued or not more more
for political than financial reasons.
So when looking at other companies' decisions about this, it's a good
idea to take them with a large grain of salt.
Curt Sampson <cjs_at_cynic.net> +81 90 7737 2974 http://www.NetBSD.org
Don't you know, in this new Dark Age, we're all light. --XTC
Received on Thu Aug 14 05:18:38 2003