This is an important point that often overlooked:
> Quote: "In a world increasingly dominated by sophisticated technologies,
> the biggest business winners will be those who best understand the
> desires of ordinary people on the receiving end of the technology. [...]
> Customers couldn't care less about technology, they want usefulness."
I'd probably add '...usefulness and a-load-of-emotional-factors' i.e. User
Experience'
(I'm sure the folks at goodexperience.com can come with a better definition)
Jan
[ Did you check the archives? http://www.appelsiini.net/keitai-l/ ]
Received on Wed Nov 8 04:15:06 2000