(keitai-l) Re: Two problems

From: Gerhard Fasol <fasol_at_eurotechnology.com>
Date: 11/19/03
Message-ID: <3FBB3CD5.7060200@eurotechnology.com>
I have never heard of a software freeze of a mobile phone in Japan.
Should that happen, it would be headlines in all the newspapers,
and the maker would have to pay for a recall and exchange of all
phones of this type + pay for all the exchange + give a present
to all affected users.

This happened to SONY: the SO504i had a
memory management problem for JAVA-applis,
SONY took a big financial hit - just estimate
what it costs to exchange a million or more
handsets + give gift vouchers to all the
affected customers.

Gerhard


Tom Hume wrote:
> Out of interest, how often does this happen? I've had to do it once, but 
> I can't recall knowing anyone else (who doesn't work in mobile 
> telecomms) who has. Does this fit with other people's experience? Is it 
> different in Japan? Do the extensive testing procedures that operators 
> put handsets through help avoid nasties here?
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Gerhard Fasol, PhD                         Eurotechnology Japan K. K.
fasol_at_eurotechnology.com               http://www.eurotechnology.com/
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Received on Wed Nov 19 11:52:02 2003